Frequently Asked Questions
How to see your doctor:
We are a bulk-bulling medical practice. Walk-ins are recommended, and appointments for worker compensation are also welcome. Patients can choose the doctor they want to see or request for the first available. If the chosen doctor is not available, the next free doctor will be allocated. Emergency cases will have the first priority. People with appointments also get priority. Longer consultations are available if required.
General practice consultation, routine check-ups, workers compensation, minor surgery, antenatal share care, pap smears (when available), pregnancy tests, counselling, childhood and general vaccinations, skin checks, baby clinic, child health, diabetes testing, pathology collection, women’s and men’s health, chronic disease management plans, health assessments, medical examinations for pre employment and drivers licenses.
Specialist services: Audiologists, Physiotherapist, Massage Therapist.
Fees and billing arrangements:
Most of our services are bulk-billed under Medicare. However, those are not covered by Medicare will attract a fee. A standard consultation is $70 (normal weekday hours) or $80 (weekends and public holidays) for patients without a valid Medicare card. The fees for medical examination and pre employments vary. The receptionist will advise you of the fees beforehand. Payment must be processed before consultation.
Recall & Reminder system:
Patients are encouraged to return to the surgery to discuss their results (pathology scans, etc) particularly if the treating doctor has requested them to do so. Even if initial tests are normal further testing or treatment may still be required. However, should there be any abnormality with the results; the receptionists will contact the patient via telephone or registered mail depending on the urgency. Please let reception staffs know promptly if you change your phone number or address to facilitate a more efficient recall system. All patients of the practice will automatically be on our national/state/local/recall system for pathology results and health promotion, if you do not want to be on any of these reminder systems please inform your doctor so that we can remove you from the specified system